FAQ's

Where are you located?
We are located in Barrie, Ontario Canada.
How long does it take to ship to USA?
Most shipping to the USA takes between 3-10 business days; as long there are no delays with transit or closures.
Is there insurance?
Yes, all orders are fully insured when they are shipped out.
What is your return policy?
Please refer to our return policy page for full details.
How tall is the pampas?
Pampas grass is between 3.5 to 4 feet tall, no two stems are the same.
How long do they last?
They will last forever and always look the same.
How are they maintained?
Pampas grass is dried and preserved.  There is no need for water or soil.  We recommend semi sunlight to not dry out the plumes too soon.  We also encourage monthly dusting by gently shaking them outside to remove any dust or dander.
What if there are damages when it arrives?
Please refer to our return policy page for full details.
How is it packaged?
All our dried florals are packaged within a protective covering and comfort protection to ensure safe transit.  All are boxed and sealed with notifications of gentility on the exterior of the package, photographed and shipped.
Do you ship internationally?
Yes.
Do you delivery locally?
Yes we do, please refer our local delivery details at checkout.
Do you do arrangements for weddings and special events?
Yes we do, please refer to our customer service page for details.

 

Was a pleasure to partner with Nankind this mother's day season

Every day, parents with cancer have to choose between their treatment and care for their children. That’s where Nankind comes in. Nankind transforms the cancer experience for families from diagnosis through bereavement. They provide families with free, specialized, in-home childcare, virtual support programs, and a supplemental meal program.  Children are empowered with the tools to understand their parent’s cancer and build resilience with the help of volunteers and their team of Child Life Specialists. 

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